BOOKING TERMS AND CONDITIONS
These Booking Terms and Conditions apply when you book a trip with Soba Ceylon Reisen Pvt Ltd, registered in Sri Lanka at No.18, Haliyadda, Danture, 20465, Sri Lanka. (registered company number PV00269944) (‘Soba Ceylon’, ‘Company’, ‘we’, ‘us’, or ‘our’). By booking a trip with us, you agree to abide by these Booking Terms and Conditions, including any special conditions that apply to your trip, forming the entire agreement between you and us.
By booking with Soba Ceylon, you enter a legally binding agreement governed by these Booking Terms and Conditions and any applicable special conditions. This agreement constitutes the entire contract between you and our company. Review and understand these terms as they outline the rights, responsibilities, and obligations of both parties during your travel. Proceeding with booking acknowledges your acceptance of these terms as the basis of our contractual partnership. Any deviations must be explicitly agreed upon in writing.
Our Privacy Policy outlines our commitment to safeguarding clients’ personal information. Any data collected during booking will be handled carefully and per our Privacy Policy. By confirming your reservation, you consent to sharing this information with relevant parties solely for facilitating your tour. Per applicable laws, we may use your contact information for marketing our events and offers. Review our Privacy Policy regularly for updates on how we handle your personal information transparently and maintain your trust.
Price quotes are integral to our transparency and customer satisfaction. The booking confirmation invoice will outline the services you have reserved. Prices are per person in US Dollars, subject to availability at booking. We reserve the right to correct pricing errors until the deposit is paid. Upon receiving your request and deposit, we will process your confirmation within 10 business days for a smooth booking experience. This approach provides accurate pricing information, fostering trust in our services.
To secure your booking, a refundable deposit of US$100 is required. For bookings made within 60 days of the travel date, full payment is mandatory to confirm your reservation. No accommodation confirmations or arrangements will be processed until the payment is received. The final payment is due 45 days prior to the commencement of the tour.
Prices are valid for payment via credit card (Visa or Mastercard) or bank deposit. Credit card payments incur an additional 2-3% fee, or approximately US $25 for overseas bank transfers, in addition to the tour amount. Please note that you are responsible for any fees charged by your bank. Soba Ceylon is not liable for any shortfall in payment due to exchange rate fluctuations or bank fees. Final documents will only be issued upon receipt of full payment and cleared funds.
If you cancel part or all of your booking, the following cancellation terms apply:
We strongly recommend purchasing cancellation insurance at the time of booking. No refunds will be issued for unused services if you leave a trip after it has started, fail to join a trip, or join it after departure.
For all excursions, a full refund is available if cancelled 48 hours before the tour starts. A 100% cancellation fee applies if cancelled within 48 hours of the tour start time.
In case of circumstances beyond our control, Soba Ceylon reserves the right to modify or cancel any scheduled trip before its commencement. These include natural disasters, political unrest, terrorism, adverse weather, cultural considerations, or other events compromising traveler safety.
If a tour is canceled, you can transfer your payment to an alternative date or receive a full refund of the tour cost. However, refunds are not applicable for Force Majeure events (defined below).
Cancellation due to Force Majeure
In case of a Force Majeure Event leading to tour cancellation, we offer fair options. If cancelled before the tour starts, you can choose either a 100% credit of the amount paid or a refund minus any unrecoverable costs we incurred.
In the event of a Force Majeure cancellation after your tour has commenced, we will offer a pro-rata choice of either a 100% credit for the remaining tour days or a refund minus unrecoverable costs associated with those remaining days.
A “Force Majeure Event” encompasses, but is not limited to, acts of God, war, civil unrest, riots, blockades, embargoes, fires, explosions, breakdowns, labor disputes, earthquakes, epidemics, pandemics or other health emergencies, floods, severe weather events, supply chain disruptions, and any governmental actions or regulations beyond our reasonable control, which would render the commencement or continuation of your tour dangerous or unviable.
In the event of cancellation, neither party shall claim damages against the other, and we are not responsible for any incidental expenses incurred.
If a provider cancels an activity, service, or accommodation booking (e. g., due to weather), Soba Ceylon may refund you or offer an alternative. Refunds are processed after Soba Ceylon receives a refund from the provider. Refunds are returned to the original credit card or bank account, person(s), and proportions as the initial transaction.
Important Note regarding credit:
Our company may offer you a credit voucher in certain circumstances, such as when you’re eligible for a full or partial refund instead of a cash reimbursement. This credit voucher has no expiration date, can be used for any other available trip with our company, is non-transferable and non-refundable, and cannot be used for flights or insurance bookings. Please review these conditions for a smooth transaction process.
Booking amendments have specific terms and conditions.
Within two months before arrival, a $100 fee applies, plus third-party charges.
Departure date changes:
If choosing a higher-priced tour, the price differential must be paid. These policies ensure operational efficiency and fairness.
The tour price includes:
The tour price does not include:
Minimum Age: Tours are primarily for adults aged 18 and above, unless minors are explicitly authorized by Soba ceylon. Children are permitted when accompanied by a parent/guardian.
Maximum Age: There is no upper age limit, but reasonable physical fitness is required to participate. Individuals should seek medical advice beforehand to ensure their health condition aligns with the tour’s demands.
Soba Ceylon prioritize road safety by requiring mandatory breaks and strict driving time limits to prevent driver fatigue, a significant contributor to accidents. These measures promote alertness and concentration, with designated uninterrupted rest periods allowing drivers to fully recharge physically and mentally before resuming their journey. This commitment to responsible driving practices through well-rested and focused drivers aims to reduce fatigue-related accidents, protecting all road users.
Travel insurance is essential, providing comprehensive protection against unforeseen circumstances during your journey. Coverage should include personal accidents, medical emergencies, repatriation, and trip cancellations, mitigating potential losses. Providing detailed insurance information before travel is mandatory, fulfilling legal obligations and ensuring preparedness for any challenges, allowing you to embark with confidence and security.
You are responsible for ensuring you have valid travel documents and meet immigration requirements for Sri Lanka.
Obtaining the necessary visas, passports, and travel documents is crucial for a smooth travel experience to Sri Lanka. As an international traveler, you must research and comply with the immigration requirements set by Sri Lankan authorities. Failure to do so may result in denied entry, delays, or legal consequences.
To enter Sri Lanka, you need a valid passport with at least six months validity beyond your stay. Most foreign nationals require a visa, obtained through the Department of Immigration and Emigration or diplomatic missions abroad. Visa requirements vary based on the purpose and duration of your visit. Carefully review the specific visa requirements for your nationality and travel purpose, including any additional documentation like proof of accommodation, travel itinerary, or financial means. Familiarize yourself with customs regulations to avoid carrying prohibited or restricted items, which may lead to confiscation, fines, or legal issues. Thoroughly preparing and obtaining the necessary documents ensures compliance with Sri Lankan immigration laws and contributes to a seamless and enjoyable travel experience.
The provided text outlines the company’s policy on potential itinerary changes during travel. It formally acknowledges that this type of travel requires flexibility, and the itinerary is representative but subject to alteration without notice due to local circumstances or events. Key points:
The document conveys a professional demeanor, detailing organizational guidelines, alternatives for travelers, and obligations concerning modifications to travel plans, recognizing the adaptability necessitated by this mode of travel.
Our tours are conducted by experienced and knowledgeable tour guides whose primary responsibility is to ensure the smooth operation of the tour and prioritize the health and safety of all participants. By choosing to travel with Soba Ceylon, you acknowledge and agree to abide by the authority of our tour guides and activity suppliers, as their decisions regarding the operational requirements of the tour and safety measures are final.
Failure to comply with the tour guide’s instructions or engaging in any illegal activities during the tour will result in the immediate termination of your travel arrangements without any liability or refund from Soba Ceylon or our third-party partners. Such behavior includes, but is not limited to, acts that are abusive, dangerous, or causing distress or material annoyance to others, as determined by the sole discretion of the Tour manager. In such cases, you will be responsible for any additional costs incurred, including return travel, accommodations, meals, and incidentals, and Soba Ceylon reserves the right to deny your participation in future tours.
Furthermore, it is your responsibility to comply with all applicable laws, customs, foreign exchange regulations, and drug regulations of Sri Lanka throughout the duration of the tour. Tour guests and group leaders are liable for any costs incurred by Soba Ceylon or our suppliers resulting from damage, destruction, theft, or excessive cleaning fees related to their accommodation, transportation, or other use of facilities during the tour.
Engaging in travel activities inherently carries certain risks that cannot be entirely mitigated. By undertaking a journey, you acknowledge and accept the potential hazards associated with travel, including but not limited to transportation accidents, exposure to unfamiliar environments, adverse weather conditions, and unforeseen circumstances beyond our control. As a responsible traveler, you agree to adhere to all safety protocols and guidelines provided by relevant authorities, tour operators, and local experts. This includes following instructions, exercising prudence and caution, and taking necessary precautions to minimize risks to yourself and others. While every effort will be made to ensure a safe and enjoyable experience, you understand that some level of risk is unavoidable when exploring new destinations. By proceeding with your travel plans, you affirm your willingness to assume these risks and take responsibility for your own actions and well-being throughout the duration of your journey.
To the maximum extent allowed by law, we are not liable for any loss or damage, including death or personal injury, resulting from any act or omission by us in connection with the Services or these Booking Terms and Conditions, unless caused by our fraud or willful misconduct.
If the law requires a warranty in these Booking Terms and Conditions that cannot be excluded, our liability will be limited to either providing the Services again or paying for the cost of having the Services provided again.
You agree to protect us (including our subsidiaries, officers, employees, contractors, and agents) from any losses, claims, actions, damages, costs, and expenses (including legal fees) that arise from:
This does not apply to losses or damages directly caused by our fraud or intentional misconduct.
We work with various companies, providers, independent contractors, and individuals (Third Party Suppliers) to run our tours. These suppliers may also hire local operators and subcontractors. While we strive to choose reputable suppliers, we are not responsible for their actions or omissions. Third Party Suppliers comply with the laws of the countries they operate in, and we do not guarantee their compliance with the laws of your country.
We are not liable for any actions or omissions of these Third Party Suppliers, whether negligent or otherwise. Any disputes with third parties must be resolved directly between you and the third party.
We are not liable for intentional or negligent acts of non-employees or our employees when off-duty or acting outside their employment scope.
Optional activities are not included in the contracted trip services. You are solely responsible for arrangements with third-party activity providers. By participating, you assume full risk and liability. Exercise caution when considering optional activities, as they fall outside the contracted services. The trip organizers and contracted parties have no liability for optional activities, which are undertaken at your own discretion and risk.
Tour guests or group leaders must report any tour-related grievances to Soba Ceylon promptly. This allows Soba Ceylon to address and resolve complaints effectively. Complaints should be reported to the Tour Manager or tour advisor immediately, as Soba Ceylon assumes no liability for complaints not brought to their attention in time for resolution. Any complaint after the tour must be received in writing by the tour advisor as soon as possible after the tour’s conclusion. Soba Ceylon will not entertain liability for claims received after the tour’s completion.
If any term or condition in these Booking Conditions is found to be unenforceable or void by law or public policy, it will be removed or adjusted, but only as much as necessary to keep the rest of the terms valid and binding. The invalidity or unenforceability of any specific provision does not affect the validity or enforceability of the remaining provisions, and the contract will be interpreted as if the invalid or unenforceable provision was never included.
These Legal Terms shall be governed by and construed in accordance with the laws of Sri Lanka. Soba Ceylon Reisen Pvt Ltd and you irrevocably consent that the courts of Sri Lanka shall have exclusive jurisdiction to settle any dispute which may arise in connection with these Legal Terms.
We adhere to Soba Ceylon’s Ethical Marketing Guidelines, reflecting our commitment to fostering an inclusive travel industry. We comply with the Advertising Standards Authority Code for responsible, ethical advertising. We may offer limited-time promotions with specific terms, which customers must read and understand. Promotions are subject to cancellation or modification at our discretion. Promotional terms take precedence over these Booking Conditions in case of inconsistencies for promotional bookings.
AGREEMENT TO OUR LEGAL TERMS
AGREEMENT TO OUR LEGAL TERMS
We are Soba Ceylon Reisen Pvt Ltd, trading as Soba Ceylon (‘Company’, ‘we’, ‘us’, or ‘our’), a company registered in Sri Lanka at No.18, Haliyadda, Danture, 20465, Sri Lanka. Our registration number is PV00269944
We operate the website http://www.sobaceylon.com (the ‘Site’), the mobile application Soba Ceylon (the ‘App’), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms’) (collectively, the ‘Services’).
Soba Ceylon is dedicated to providing exceptional travel and tourism services, focusing on delivering outstanding experiences for discerning travelers. We are committed to sustainable conservation development and community empowerment initiatives.
Our services encompass a wide range of offerings in Sri Lanka, including classic tours, luxury travel, adventure safaris, themed tours, specialized study trips, active holidays, romantic vacations, cultural events, activities, accommodation, transportation, and car rental, among others. We specialize in customized travel experiences to ensure each customer enjoys a unique journey throughout Sri Lanka.
You can reach us by phone at +94 77 9850202, email at admin@sobaceylon.com, or by mail at No.18, Haliyadda, Danture, Sri Lanka 20465.
These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (‘you’), and Soba Ceylon Reisen Pvt Ltd, concerning your access to and use of the Services. By accessing the Services, you acknowledge that you have read, understood, and agreed to be bound by all of these Legal Terms. If you do not agree with all of these legal terms, then you are expressly prohibited from using the services, and you must discontinue use immediately.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you via email at admin@sobaceylon.com. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
Soba Ceylon provides a wide range of travel and tourism services in Sri Lanka, including:
Our services can be customized to provide a unique travel experience. Services are provided either directly by us or through authorized local providers.
When using the Services, the provided information should not be distributed or used in any jurisdiction where doing so would violate applicable laws or regulations or require registration. Individuals accessing the Services from other locations do so at their own risk and are solely responsible for complying with local laws, if applicable.
We own or have the rights to all intellectual property in our services. This includes the source code, databases, software, website designs, audio, video, text, photos, and graphics (together called ‘Content’). We also own the trademarks, service marks, and logos (‘Marks’) used in our services.
Our Content and Marks are protected by copyright and trademark laws in Sri Lanka and worldwide. You can use the Content and Marks only for your personal, non-commercial use as provided ‘AS IS’ through our services.
Your Use of Our Services
If you follow our terms, we give you a limited, non-exclusive, non-transferable, and revocable license to:
You cannot copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or use any part of the Services, Content, or Marks for commercial purposes without our written permission.
If you want to use our Services, Content, or Marks beyond what is allowed, contact us at admin@sobaceylon.com. If we allow you to use any part of our Services or Content, you must credit us as the owners or licensors and ensure any copyright notices are visible.
We reserve all rights not explicitly given to you regarding our Services, Content, and Marks. Breaching these rights will terminate your right to use our services immediately.
Your Submissions and Contributions
Before using our services, read this section and the ‘PROHIBITED ACTIVITIES’ section to understand your rights and responsibilities when posting or uploading content.
Submissions
When you send us any text, images, questions, comments, suggestions, ideas, feedback, or other information (‘Submissions’), you transfer all intellectual property rights in these Submissions to us. We own these Submissions and can use them for any lawful purpose without acknowledging or compensating you.
Contributions
Our services may allow you to chat, contribute, or participate in blogs, message boards, forums, and other activities. By doing so, you create, submit, post, display, transmit, publish, distribute, or broadcast content (‘Contributions’). Publicly posted Submissions are also considered Contributions.
Other users and third-party websites may view Contributions.
By posting Contributions, you grant us a worldwide, non-exclusive, transferable, royalty-free, fully-paid license to use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, and exploit your Contributions. This includes your name, company name, franchise name, trademarks, logos, and personal and commercial images for any purpose, including commercial and advertising.
You are responsible for your posts and uploads. By submitting or posting Contributions, you:
You are solely responsible for your Submissions and Contributions and agree to cover any losses we suffer due to your breach of this section, third-party intellectual property rights, or applicable law.
We may remove or edit your Contributions if we find them harmful or in violation of these terms. We may also suspend or disable your account and report you to the authorities. Additionally, we may edit your contributions for clarity, relevance, and content flow.
Copyright Infringement
We respect others’ intellectual property rights. If you believe any material on our services infringes your copyright, refer to the ‘COPYRIGHT INFRINGEMENTS’ section.
When you use our services, you promise that:
If you provide any false, inaccurate, outdated, or incomplete information, we may suspend or terminate your account and refuse your use of the services now and in the future.
To use our services, you may need to create an account. By registering, you agree to:
We reserve the right to remove, reclaim, or change your username if we find it inappropriate, obscene, or otherwise unacceptable.
We accept the following forms of payment:
By making a purchase through our services, you agree to provide current, complete, and accurate purchase and account information. This includes updating your email address, payment method, and payment card expiration date as needed to ensure we can process your transactions and contact you if necessary. Additional tax may be added to your purchase price if required. We may change prices at any time, and all payments must be made in US dollars.
You agree to pay all charges at the prices in effect at the time of purchase, including any applicable taxes. You authorize us to charge your selected payment method for these amounts when you place your order. If your order involves recurring charges, you consent to our charging your payment method on a recurring basis without needing your prior approval for each charge until you cancel the order. We reserve the right to correct any pricing errors, even if payment has already been requested or received.
We may refuse any order placed through our services. We can also limit or cancel quantities purchased per person, per household, or per order at our discretion. These restrictions may apply to orders placed by or under the same customer account, using the same payment method, or sharing the same billing or shipping address. We may also limit or prohibit orders that, in our judgment, seem to be placed by dealers, resellers, or distributors.
Product-Specific Terms: Vendors offering services must adhere to Soba Ceylon’s main terms and conditions. Vendors can specify additional terms for their services, which should be included in each service description.
Holding Period:
We will hold a non-confirmed reservation request as follows until we receive your final confirmation:
We reserve the right to cancel non-guaranteed reservations if no deposit is made, in order to accommodate confirmed bookings.
New Reservation Requests:
If a new reservation request is received, we may request the release of your held space. Alternatively, you must pay a 20% non-refundable deposit within 7 days to confirm your reservation.
Payment and Cancellation:
We reserve the right to cancel all services if full payment is not received 45 days prior to your arrival. For last-minute bookings, payment must reach us within 5 days of confirmation to avoid cancellation, with some services requiring full payment 24 hours before commencement, which is generally non-refundable.
Confirmation:
No reservation is confirmed until you receive written confirmation from us.
Flight Bookings:
For flight bookings, full payment for the ticket cost plus 20% of other service costs indicated on the invoice is required before we can issue tickets. Flight costs are subject to change until tickets are issued.
Amendments:
Any changes made after booking confirmation, such as travel dates, number of participants, or itinerary adjustments, are subject to our cancellation policy and may incur amendment fees.
Descriptions, Itineraries, and Activities:
Product and service descriptions are accurate at the time of publication but may change. We reserve the right to offer suitable alternatives if necessary due to factors like weather, operational changes, or seasonal conditions. Optional activities listed are subject to availability and seasonal factors; payment is made directly to the operator.
Pricing and Payments:
We may require fees or charges for our services. Payment terms are as follows:
Rates are typically per person per tour/night unless specified otherwise, and are subject to exchange rate fluctuations. We reserve the right to adjust prices due to factors beyond our control, such as taxes, fuel costs, or third-party charges.
Fuel Surcharge:
We may apply a fuel surcharge if crude oil prices escalate significantly.
Payment in Installments:
Installment payment plans may be arranged with prior written agreement from Soba Ceylon, specifying amounts, frequency, and due dates.
General Cancellation Terms: Due to the extensive planning involved in our tours, a strict cancellation policy is necessary to cover costs and lost opportunities. Once a booking is confirmed by us, the following cancellation fees will apply:
Excursions: For all excursions, a full refund is available if cancelled 48 hours before the tour starts. A 100% cancellation fee applies if cancelled within 48 hours of the tour start time.
No Show and Early Departure: If you fail to join a tour, join it after departure, or leave before its completion, no refund will be provided.
Additional Fees: Please note that accommodation providers, travel agents, or third-party tour operators may impose their own cancellation fees, which could vary from our policy. These fees are subject to change.
Behavioral Guidelines: Soba Ceylon reserves the right to refuse carriage to any person whose behavior disrupts the enjoyment of others. By traveling with us, you agree to respect the authority of our guides/tour leaders. They have the right to make decisions to ensure a safe and enjoyable experience for all passengers.
Safety and Conduct: Our staff deserves a safe working environment, and our passengers expect a pleasant holiday experience. Any threats, physical or verbal, or inappropriate behavior towards our staff or fellow travelers may result in immediate removal from the trip.
If a guide or property owner requires a passenger to leave due to unacceptable behavior, no refunds will be given, and the passenger will be responsible for their own travel arrangements from that point onward.
Travel Insurance: Soba Ceylon does not include travel insurance as part of its services. It is the sole responsibility of all guests to obtain comprehensive travel insurance covering personal effects, personal accident, medical expenses, emergency travel, cancellation, and curtailment.
Airline Services: If Soba Ceylon arranges airline services, quoted airfare and airport taxes are current but subject to change without prior notice due to airline rate adjustments. Fares are based on the lowest available class at booking. If unavailable, the next applicable fare will be booked, with any cost difference advised accordingly. Airlines may change schedules or discontinue routes, affecting connections. We will adjust your itinerary and costs accordingly.
Ticket Requirements: For compliance with international insurance standards, all airline tickets must display the passenger’s title, full name, and surname as per their passport. Please provide this information promptly for both scheduled and charter flights.
Check-in and Flight Times: Check revised check-in times for domestic and international flights. Guests must adhere to these times to avoid reservation cancellation. Please confirm these details before departure.
Visa and Passport Requirements: It is the guest’s responsibility to verify visa requirements well in advance of travel. Soba Ceylon cannot be held liable for any issues arising from incomplete visa requirements. Passports must be valid for at least 6 months after the travel date.
Medical Precautions: Guests are advised to take necessary medical precautions before traveling. Consult your pharmacist or travel clinic for recommendations. Guests must arrange their own medical insurance to cover emergencies.
Special Dietary Requirements: We accommodate special dietary needs. Please inform us of any requirements during reservation. Additional costs may apply for specific dietary requests. Please provide two weeks’ notice for special meal arrangements.
Gratuities: Tipping is discretionary but appreciated for excellent service. Guidelines can be provided by the hotel manager or tour guide.
Recommended Clothing: During tours, we recommend light cotton clothing. Long-sleeved attire is advised for religious sites. Pack warm clothing for hill country visits due to cooler temperatures.
Smoking Regulations: According to Sri Lankan Government regulations, smoking is prohibited inside tourist vehicles. Smoking is allowed only at designated stops.
You agree not to access or use the Services for any purpose other than as intended by Soba Ceylon Pvt Ltd. The Services may not be used for any commercial endeavors unless specifically endorsed or approved by us.
As a user of the Services, you agree:
The Services may offer features such as blogs, message boards, forums, and other interactive functionalities where you can create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials (“Contributions”). These Contributions may be visible to other users and through third-party websites. Therefore, any Contributions you make may be treated as non-confidential and non-proprietary.
When you create or share Contributions, you represent and warrant that:
Violation of these guidelines may result in the termination or suspension of your access to the Services.
When you post or make your Contributions accessible on the Services, including linking your account to social networking accounts, you automatically grant us an unrestricted, worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid license to use, copy, reproduce, disclose, sell, resell, publish, broadcast, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute your Contributions. This includes your image, voice, and any other content you provide, for any purpose, commercial, advertising, or otherwise. We may also create derivative works of, or incorporate your Contributions into other works, and grant sublicenses of these rights.
This license applies to any form, media, or technology now known or developed in the future. It includes our right to use your name, company name, franchise name, trademarks, service marks, trade names, logos, and personal and commercial images that you provide. You waive any moral rights in your Contributions, and confirm that no such rights have been asserted.
While we do not claim ownership of your Contributions, you retain full ownership and any intellectual property rights associated with them. You are solely responsible for your Contributions and agree to release us from any and all liability related to your Contributions. You also agree not to take legal action against us in connection with your Contributions.
We reserve the right, at our sole discretion: (1) to edit, redact, or otherwise modify any Contributions; (2) to re-categorize Contributions to better suit the Services; and (3) to pre-screen or delete Contributions at any time and for any reason, without notice. We are not obligated to monitor Contributions.
When leaving reviews or ratings on our Services, you must adhere to the following criteria:
We reserve the right to accept, reject, or remove reviews at our discretion. We are not obligated to screen or delete reviews, even if they are considered objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily reflect our opinions or those of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from reviews.
By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit, display, perform, and/or distribute all content related to the review.
Use Licence
If you access our Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you. This usage is strictly governed by the terms and conditions outlined in these Legal Terms. You agree not to:
Apple and Android Devices
When you use the App obtained from the Apple Store or Google Play to access our Services, the following additional terms apply:
As part of our Services’ functionality, you may link your account with third-party service providers (each a ‘Third-Party Account’) through the following methods: (1) providing your Third-Party Account login information via our Services; or (2) granting us access to your Third-Party Account, as permitted under the applicable terms and conditions governing your use of each Third-Party Account.
By linking your Third-Party Account, you confirm that you have the right to disclose your login information to us and grant us access, without violating any terms and conditions of your Third-Party Account’s provider. This action does not impose fees on us or subject us to usage limitations imposed by the third-party service provider.
Upon linking your Third-Party Account:
Please note:
For any inquiries or concerns regarding this section, please contact us using the information provided below.
The Services may provide links to other websites (‘Third-Party Websites’) or display articles, photographs, text, graphics, videos, software, and other content (‘Third-Party Content’) originating from third parties. These Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us. Therefore, we do not assume responsibility for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including their content, accuracy, opinions, reliability, privacy practices, or other policies.
Inclusion of links to Third-Party Websites or permission to use or install Third-Party Content does not imply approval or endorsement by us. If you choose to access Third-Party Websites or use/install Third-Party Content, you do so at your own risk. These Legal Terms will no longer apply, and you should review the applicable terms and policies, including privacy practices, of any website you visit or any applications you use or install from the Services.
Any purchases made through Third-Party Websites are transactions between you and the third-party provider, and we bear no responsibility for such purchases. You agree that we do not endorse the products or services offered on Third-Party Websites and release us from any liability arising from your purchase of such products or services. Furthermore, you agree that we are not liable for any losses or harm you may suffer related to or resulting from Third-Party Content or interactions with Third-Party Websites.
Certain areas of the Services may display advertisements and promotional content from advertisers. We provide space for these advertisements but do not have any other relationship with advertisers.
We reserve the right, though not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action, at our sole discretion, against anyone who violates the law or these Legal Terms, including reporting such users to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without notice or liability, remove from the Services or disable all files and content that are excessive in size or burdensome to our systems; and (5) manage the Services to protect our rights and property and to facilitate their proper functioning.
We prioritize data privacy and security. Please review our Privacy Policy at https://sobaceylon.com/privacy-policy/. By using the Services, you agree to adhere to our Privacy Policy, which is an integral part of these Legal Terms. Kindly note that the Services are hosted in Sri Lanka. If you access the Services from any other region with laws or requirements governing personal data collection, use, or disclosure that differ from those in Sri Lanka, by continuing to use the Services, you consent to the transfer of your data to Sri Lanka and its processing in accordance with our Privacy Policy.
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please promptly notify us using the contact information provided below. A copy of your Notification will be forwarded to the person who posted or stored the material in question. Please note that under applicable law, you may be held liable for damages if you knowingly materially misrepresent that material or activity is infringing. If you are uncertain whether the material infringes your copyright, we recommend seeking advice from legal counsel before submitting a Notification.
These Legal Terms shall remain in effect while you use the Services. We reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Legal Terms or of any applicable law or regulation. We may terminate your use or participation in the Services, or delete your account and any content or information that you posted, at any time, without warning, in our sole discretion.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered in Colombo, Sri Lanka, pursuant to the Arbitration Act No. 11 of 1995 of Sri Lanka. The language of the arbitration shall be English, and the governing law shall be the substantive law of Sri Lanka.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the fullest extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilise class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable, and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other details. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update the information on the Services at any time without prior notice.
The services are provided on an “as-is” and “as-available” basis. You agree that your use of the services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the services and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We make no warranties or representations about the accuracy or completeness of the services’ content or the content of any websites or mobile applications linked to the services. We will assume no liability or responsibility for any:
We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the services, any hyperlinked website, or any website or mobile application featured in any banner or other advertising. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.
As with the purchase of a product or service through any medium or in any environment, you should use your best judgement and exercise caution where appropriate.
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the services, even if we have been advised of the possibility of such damages.
Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.
Certain us state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of these claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. While we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email or on the Services, satisfy any legal requirement that such communication be in writing.
You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the services. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature, delivery, or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
These Legal Terms, together with any policies or operating rules posted by us on the Services or in respect to the Services, constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time without notice to you.
We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.
No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Legal Terms or your use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
These Legal Terms shall be governed by and construed in accordance with the laws of Sri Lanka. Soba Ceylon Reisen Pvt Ltd and you irrevocably consent that the courts of Sri Lanka shall have exclusive jurisdiction to settle any dispute which may arise in connection with these Legal Terms.
To resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at:
Soba Ceylon Reisen Pvt Ltd
No.18, Haliyadda
Danture, 20465
Sri Lanka
Phone: +94 77 9850202
Email: admin@sobaceylon.com
